Support
Contact Slate Viewer support for installation issues, file opening problems, Mac App Store access questions, and privacy-safe diagnostics.
Contact
Email [email protected]. We normally reply within two business days. Help Scout will be used to organize support conversations.
Before writing in
- Confirm you are using the current Slate Viewer version from the Mac App Store.
- Include your macOS version, Slate Viewer version, and the file type you tried to open.
- For purchase or redownload questions, confirm the Mac App Store is signed in with the Apple Account used for the purchase.
- Do not send private files unless support explicitly asks for a sanitized sample.
Privacy-safe diagnostics
Slate Viewer support does not need your document body, file path, JSON keys, or table cells for most cases. Screenshots, short descriptions, and sanitized sample files are preferred.